Requirements:
- 3+ years in operations leadership roles (COO or Head of Ops), ideally in gaming, ecommerce, collectibles, or digital platforms.
- Experience managing cross-border logistics, platform infrastructure, or virtual economies.
- Track record of scaling operations from early stage to growth.
- Comfortable working with both digital product flows
- Strong grasp of risk, compliance, and data integrity
- English - Upper Intermediate+
Preferred:
- Background in gamification, loot-based monetization, or user engagement mechanics.
- Exposure to crypto/NFT/Web3, streaming, or esports ecosystems.
- Experience with international payment systems, fraud monitoring, and KYC.
Tasks:
Operational Leadership
- Translate the company vision into streamlined day-to-day operations.
- Build and manage workflows for product drops, reward fulfillment (digital and physical), and user support.
- Implement scalable operational systems, KPIs, and reporting dashboards.
Lootbox System & Fulfillment Oversight
- Manage the end-to-end lootbox lifecycle: from sourcing and stocking to randomized delivery and post-drop analysis.
- Optimize inventory tracking
- Manage procurement processes
Compliance & Risk Management
- Collaborate with legal to maintain compliance in regulated markets (e.g., EU, UK, etc).
- Create internal policies to drive business flawlessly
Cross-Functional Alignment
- Work closely with Product development, Marketing, and HR team to ensure coordinated work
- Create operational playbooks that bridge user experience with backend capability.
- Establish best practices for customer support, refund policies, and dispute resolution.
Performance & Scalability
- Monitor operational KPIs (retention, fulfillment accuracy, support resolution time, etc.).
- Build infrastructure to support rapid user growth and platform scalability.
- Lead business continuity planning and platform risk mitigation.